OSS Nokalva - Frequently Asked Questions

Our maintenance and support is the best in the industry. With the purchase of select software, you get free software upgrades, user manual updates and live technical support for one year.

1. Do you offer 24 x 7 technical support?
2. How do I contact support?
3. What information do I need to contact support?
4. What types of support are offered?
5. How quickly will my questions be addressed?
6. How do I get updates on my questions?
7. What should I do if I lose my customer support password?
8. How do I extend my Maintenance/Support Plan?
9. What is the OSS software upgrade policy?
10. How do I obtain an Upgrade?

1. Do you offer 24 x 7 technical support?
Yes. Support is offered 24 hours a day, 7 days a week.

2. How do I contact support?
You can reach us at your convenience using any of the following methods.
online: Customer Login
e-mail: support@oss.com
phone: +1-732-302-9669 Option 1.
fax: +1-732-302-0023

3. What information do I need to contact support?
You need to provide the following information when contacting support:

Your name
Company
Your email address
Your phone and fax numbers
OSS software product(s) being used, including version number
A valid OSS Nokalva Software License Agreement Number
Brief description of the problem
Actions you've taken, if any, to troubleshoot the problem

4. What types of support are offered?
Support includes answering all your questions related to our software. We also provide help related to ASN.1 standards. We will work with you until we find an answer to your questions.

5. How quickly will my questions be addressed?
Your questions will be addressed immediately. Our support is 24 hours per day, 7 days per week.

6. How do I get updates on my questions?
If we can't resolve your questions immediately, we will update you via email on the status of your questions.

7. What should I do if I lose my customer support password?
If you lose your password, you can obtain it by contacting our Sales department toll free:
1-888-OSS-ASN1 (USA/CANADA)
or calling 1-732-302-9669.

8. How do I extend my Maintenance/Support plan?
You can extend your Maintenance/Support plan by contacting our sales department toll free:
1-888-OSS-ASN1 (USA/CANADA)
or calling 1-732-302-9669.

9. What is the OSS software upgrade policy?
OSS provides free software patches or upgrades if you have the Maintenance/Support plan in good standing.

10. How do I obtain an upgrade?
Please contact our software distribution department at shipping@oss.com .

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